Saned Privacy Policy
Effective Date: 9 September 2021.
Overview
This announcement applies to users of Saned services anywhere in Kingdom of Saudi Arabia, including users of Saned apps, websites, features, or other services. We use your data to provide and improve the Service. By using the Service, you agree to grant Saned the right of the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Data provided by users.
This includes: User profile: We collect data when users create or update their Saned accounts. This may include their name, email, phone/mobile number, login name and password, address, profile picture, payment or banking information (including related payment verification information), birthdate. For more information, please see the section titled “How we use personal data”. Demographic data: We may collect demographic data about users, including through user surveys. User Content: We collect the information users submit when they contact Saned customer support, provide ratings or compliments or complaints. This may include feedback, photographs or other recordings collected by users.
Data created during use of our services
This includes; Location data: We collect precise or approximate location data from a user’s mobile device if enabled by the user to do so. For drivers and delivery partners, Saned collects this data when the Saned app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.
Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
Jahez Int’l Co. uses the collected data for various purposes:
Legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to use of Saned services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
Cookies and Usage Data
We do not currently use cookies, but if we do use them, it will be for the purpose of improving the site's experience. The browser usually places cookies on the user’s device in order to save some usage information from them, but users can refuse to store cookies or alert them when sending information through them. If this is enabled, some pages or features of the site may be affected.
Saned may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing only.
How we save information
We use the internationally approved safe methods to collect data, store and analyze it, in order to prevent access to it from unauthorized parties, as well as to prevent its amendment or destruction, or to disclose its methods of preservation. This data includes the name and the mobile number, as well as the exchange of data with the server.
Ready International has the right to amend the privacy policy at any time if necessary, and the date will be updated to the last amendment at the bottom of this page. We invite our users to follow this page periodically to stay abreast of the latest changes and how we protect their personal data. By reading this section, reviewing the amendments and updates here is part of your responsibility.
By using Ready site and application, you agree to the terms mentioned here. If you do not agree with it, you can stop using the site and the application. Also, your continued use in the event of an amendment to the Privacy Policy is tacit approval of what is in it.
If you have any questions or suggestions about our privacy policy, please contact us through www.saned.io or through the following address; King Abdullah Road intersection with Abu Bakr Al Siddiq, Tharwa building.
Phone: +966 800 124 1220. (This page was updated on 9 September 2021)
Terms of Service
Saned
Welcome to Saned.
This page (together with the documents referred to in it) informs you about the terms of service (the “Terms”) which apply when you order any menu items or types, or kinds (the “Items”) from our website saned.io, or Saned mobile applications, and or related services (each referred to as an “Application”).
Please read these Terms carefully before ordering any Items from the Application. If you have any questions relating to these Terms, please contact info@saned.io or 8001241220, before you place an order. This document “Terms of Service” has been updated as of 9 September 2021.
If you are a consumer, you have certain legal rights when you order Items using our Application. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Saned account, you confirm your acceptance on these Terms.
These Terms constitute a legally binding agreement (the “Agreement”) between you and Saned. This Agreement governs your use of the Saned applications, website, call center and technology platform (collectively, the “Saned Platform”).
Jahez International Company for Information Systems Technology provides and operates delivery services according to customers' requests for food and beverage items from local restaurants in the Kingdom of Saudi Arabia (represented by the form of “the Company” or the property pronouns “we”, “our”, or “Saned”), which was established in the city of Riyadh, Saudi Arabia, license number 1010895874.
The idea of Saned services is purposed with a view to connecting the restaurants that we partner with (“Partner Restaurants”) and through the Saned application via drivers could accecpt these orders
Before you can place orders for Items using our application, you need to open an account at Saned. When you open an account, you may create a password, or other secure login method, and may also have to provide further personal information including credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your personal email account or mobile phone.
If another person uses these methods to access your account, you will be responsible to pay for any Items order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.
You may close your account at any time by requesting to do so in your account section of our application or contacting us using the contact details above.
We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also permanently close your account, if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled; making repeated unreasonable complaints, mistreating our staff, or any other good reason), and we will refund any remaining account credit you have validly obtained (does not include Saned free promotions or credits balance subject to customers retention) by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).
All balances available within your application wallet for future usage are considered valid, taking into account the period of benefit from the remaining balance. The balance validity remains for six months only from the date of the last use or deposit, and then the entire balance is deleted without any compensation.
Each Partner Restaurant has a prescribed delivery area, as described by Saned platform. This delivery area may change at any time due to factors such as weather, or high demand on our service. This is to ensure that Items reach your door at our best. Our Partner Restaurants each decide their own operating hours. That means that the availability of our Service, and the range of Partner Restaurants from which you can order, depends on the Partner Restaurants in your area. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner Restaurant, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.
Saned provides the "Prime" service, according to the users' desire, with a monthly subscription with free delivery offers for all monthly orders from many restaurants available through the Saned application for subscribers only. The "Prime" service shown on the application is available according to the location of the subscriber. The service is activated for a specific amount of money, and the subscription value is paid in advance through the available payment channels such as Apple Pay or credit cards from the subscription start date. All procedures for users to subscribe to service offers are done through a form shown through the application, which is considered a commitment by both parties to the terms of service agreement presented on its date for only thirty days from the date of subscription activation. The user can renew the monthly subscription to the service automatically or cancel the re-subscription according to the appropriate date from accepting the activation of the service. The benefit of "Prime" offers from Saned is limited to continuous coordination with Saned's partners from joint restaurants (which is symbolized by a "√”) and to updating the service periodically so that many restaurants participating in the service will join the service over time. Saned has the right to stop the service at any time it deems appropriate for new subscribers, with the obligation to provide the service to subscribers who are on the prepaid period to maintain the quality of the service and the satisfaction of users.
When you place an order through our Application, it needs to be accepted by us or the Partner Restaurant before it is confirmed. We will send you a notification if your order has been accepted (the “Confirmation Notice”). All Items are subject to availability. This contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the Item for someone else. Partner Restaurants may use nuts or other allergens in the preparation of certain food Items. Please contact our Partner Restaurant prior to ordering if you have an allergy. Saned cannot guarantee that any of the Items sold by our Partner Restaurants are free of allergens.
When you place an order, we will have the choice to place it as a Delivery and we will tell you an estimated delivery time for your Item, via our system status, but we will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order in the application. Despite our efforts, and our Partner Restaurant’s best efforts, unfortunately, things do not always go as plan and factors such as traffic and/or weather conditions may prevent us from delivering your order on time. If your order is more than 120 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g., because you gave us the wrong address or did not come to the door for order reception).
We will attempt delivery at the address you provide to us when you place your order. You are responsible to ensure you have included an accurate pin to ensure your order reach you. If you need to change the delivery location after you have placed your order, we may be able to change to the address to an alternative one, if you let us know before the driver has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Items, and if the driver has been dispatched you will also be charged for delivery fees too.
You will still be charged for the Items and for delivery value in the event of a failed delivery, if you have caused such failure for any reason. Reasons you might cause a delivery to fail include, but are not limited to:
you do not come to the door;
did not answer the phone when the driver contacted you using the contact information you have provided us; and/or
you picked up the phone but then failed to provide access to the driver within a reasonable amount of time (20 minutes), and/or the driver is unable to find a safe location to leave the food.
You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been received did not comply with these legal rights, please let us know immediately to acknowledge. We may request a photo showing the problem, if it is something that can be seen by inspecting the Items. We will provide a refund or account credit or deposit the amount into your wallet account of Saned application, in respect of the affected part of the Item, and also in respect of delivery, if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery. Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, your account history, what happened on delivery and information from the Partner Restaurant.
You may cancel an order without charge at any time before the Restaurant Partner has accepted to start preparing the food (a “Accepted Order”), please cancel immediately, via Saned Application. If you cancel any order after it becomes an Accepted Order, you will be charged the full price for the Items, and if the driver has been dispatched you will also be charged for delivery. For any order requested on a cash on delivery (“COD”) payment or online payment card basis, or from your wallet balance at Saned application, such order may not be cancelled after it becomes an Accepted Order and will be charged and delivered to you. In return, Saned and/or the Partner Restaurant may notify you that an order has been cancelled at any time. In this case, you will not be charged for any orders cancelled by us or the Partner Restaurant, and we will reimburse you for any payment already made using the same method you used to pay for your order.
Saned uses dynamic pricing running all of the time, the total price of your order will be set out on the checkout page on our Application, including the prices of Items and Delivery and applicable Service Fees and taxes, which includes the following details: -
Quantity of items and types
Price per unit, as per Restaurant Partner’s menu list as described on Saned application.
Delivery charges fee to the customer location by Saned drivers.
Value Added Tax charges per product and service inclusive 15% of total value provided by Saned.
Time and date set of Order placement.
Invoice number and VAT license number of the restaurant.
Gross invoice value requested to be settled by customer.
which means that the prices of items and delivery may change during browsing. Prices can be changed at any time at the discretion of the partner restaurants, and delivery charges fee in line with the distance from the restaurant to the customer's request site as well. We reserve the right to charge a delivery Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on Saned Application.
All prices submitted according to the bill issued on Saned application are identical to the claim according to the invoice for the restaurant in addition to VAT. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order while you are creating the basket. If you do not conclude the items while creating the order, the items will be removed from your basket automatically.
If there is an obvious pricing mistake, we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid directly to your wallet account into Saned application, on which can be reused for a limited period of six months from last transaction deposit date. Payment for all Items’ prices and delivery fee can be made on our Application by cash on delivery, credit or debit card, or Wallet balance use to deduct the full amount, if possible, or other payment methods made available by Saned. Once your order has been confirmed, your credit or debit card will be authorized and the total amount marked for payment (in respect of all payments made by credit or debit cards).
Payment is made directly to Saned acting as an agent on behalf of the Partner Restaurant and the Driver only. Payment may also be made by using account credit. Use of these is subject to Saned Account Credit Terms. Where COD is possible, this will be made clear on our Application before you place your order. Only cash payments will be accepted when an Order is to be delivered under the COD facility.
Where online bank payment cards (Debit or Credit Card) are possible, this will be made clear on our application before you place your order. Only bank cards will be accepted when an Order is to be delivered under the online bank payment cards facility.
We will not be authorized to accept cheques, Saned credits, vouchers, card payments or any other forms of payment (including credit or debit cards) once an Order is requested through the COD payment on our Service. Drivers will only carry a small amount of change, so for all COD payments you are requested to prepare exact payment or as close to it as possible for the Order (as you may not receive change back). We are authorized by our Partner Restaurants to accept payment on their behalf and payment of the price of any Items or delivery charges to us will fulfil your obligation to pay the price to the Partner Restaurant.
Partner Restaurants sometimes make special offers available through our Application. These are visible when you look at a Partner Restaurant menu only via Saned Application. These offers are at the discretion of the Partner Restaurants. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent you the Confirmation Notice.
We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order. We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for personal damage caused by our failure, or our employees, agents or subcontractors’ failure, Restaurant Partners, to use reasonable care and skill; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Items, as summarized at part 7 above. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Applications.
We process your personal data in accordance with our Privacy Policy which can be found within Saned Application.
The provisions of the Procedures and Penalties Manual are binding on all couriers according to the latest effective version.
If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.
We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by the law of Kingdom of Saudi Arabia, and you can bring legal proceedings in relation to our Service in the courts of the concerned authority. The Arabic language in this document is the approved language with reference to the content of the conditions described above.